So this morning I get up and drive 30-35 minutes over to the outlet just to find out that the outlet has been closed since June! When I called back today I talked to a person in escalations, Mariana because I feel like I should be getting a discount for Miss- information and a waste of my time and gas. When I called customer service and explained to them what was going on I also asked them what were the hours for the Gardena outlet in which they came back after 10 minutes of checking to tell me that their hours are 9 to 3 and that they had those pillows available there. I just had the worst experience with your customer service ever I intend to write about it on yelp and any other platform I can find! Yesterday I called your customer service because I was trying to place an order for two pillows the Natasha pillows in caramel to be exact and the website would not let me complete my order. Also the tree looked like something you can find for about $200.00 cheaper in hobby lobby or just make your self. I attempted to post a bad review reagrdiong this on the z gallerie website but they do not allow bad reviews as you just get a message stated there was an error and your review could not be posted, then you no longer have the option to try and post an review. After speaking with a so called manager I was offered a whopping $25.00 refund lol. I explained to the rep I had just had surgery and Im not mobile and the boxes I am finding for sale to send the item back cost upwards of $150.00 just for the box. I sent the picture but no one ever followed up so after following up myself and speaking to 5 different people I was told I could send the tree back for a refund or exchange. I was told to send in a picture of the damage and someone would follow up with me.
Z GALLERIE ZCOMMANDER CRACKED
I purchased a white ivory tree for alomost $400 dollars and the tree came in not wrapped in plastic and most of the leaves were dirty and stained and the vase was cracked with paint peeling. Unfortunately, Z Gallerie is not one of them and we will never shop with them again!
Z GALLERIE ZCOMMANDER FREE
There are so many vendors out there who value their customers, reply to e-mails, ship quickly, and have hassle free no questions asked returns policies. You are being "Z Gallerie-centric" which is not a good business model in my opinion. Z Gallerie take note from Amazon, they are "customer-centric" hence their extreme success.
I honestly felt like I was in a time warp circa 1999 dealing with them & their outdated policies. However, this is very short sided because now I will never shop with them again.
It is apparent that they are making the return process incredibly difficult hoping that I don't return the items. These items are for a model home opening, and I should not have to wait over a month & a half to receive the order and then be called a liar about the defective products when the photos show the defects. They indicated that the order should arrive within a week or two but cannot be cancelled.
After this ordeal I sent a follow up e-mail requesting cancellation of the other half of the order and they replied that it is not possible even though the order had not shipped yet. They stated that the pictures show no defects which is clearly false. They replied with a form for me to fill out a & a return address requiring me to return the defective products on my dime. The products in the 1st shipment had imperfections & defects, so I requested to return them & sent photos to them as well.
Z GALLERIE ZCOMMANDER UPDATE
I then requested an order update for the other half of the order which had not arrived yet to which I receive NO RESPONSE. Part of the order arrived over 3 weeks later & I received tracking information AFTER I had already received the package. I reached out for order status & received NO RESPONSE. I placed an order with them & a couple of weeks passed w/ no shipping confirmation.
I've been a Z Gallerie customer for over 20 years & I am shocked at the deterioration of their service & products.
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